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Last Updated: October 26, 2026
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Discover how Mercor evolved from a traditional help desk into a full ITSM automation platform using You can now ingest third-party ticketing catalog items and configure them to run as Transform your IT operations with agentic AI. In this session, AI agents can already resolve IT tickets in Slack autonomously. The real setup question for IT teams is how to get that autonomy ... General Catalyst's Marc Bhargava sits down with Today we take a look at an account who dedicated there whole account to
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